Complaints to BBB up Seven Percent Nationwide
According the annual report released by the Council of Better Business Bureaus, consumers filed 891,540 complaints against North American businesses in 2008, reflecting a seven percent increase over the previous year. "While BBB saw a seven percent increase in complaints, we also experienced a 15 percent increase in requests from consumers for pre-purchase information on the reliability of businesses," said Steve Cox, BBB spokesperson. "Given the current economic recession, consumers are being more cautious on where and how they spend their money and are looking for objective information that helps them easily and quickly make informed decisions on the reliability of businesses."
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President's Column: Hello Spring
Hello BBB Accredited Businesses: After a long winter, I know you are as happy as I am that March has arrived. I don't know if I am more relieved or excited. Sure I am ready for some warmer weather, but more than anything, I hope the new season brings an economic change for our country and for your business.
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BBB Alert: Read the Fine Print
For those people looking to find the man or woman of their dreams, the BBB is warning consumers that complaints against matchmaking and online dating services are on the rise as many consumers across have gone looking for love — but only found a headache. Americans spend millions on online dating sites every year. As the popularity of the industry increases, so does the number of complaints received by the BBB. Whether you're willing to pay thousands for a matchmaker or $50 a month for a website membership, it's important to know what you're getting into — and how to get out of it.
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Businesses and Leaders Honored Nationally
Four companies and two individuals will be honored at the BBB International Torch Awards ceremony on March 31 in Washington, D.C. The Torch Awards are given by the Council of Better Business Bureaus to recognize businesses and executives exhibiting integrity in the marketplace and exemplary dedication to fostering trust between businesses and consumers.
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Ad Reviews
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New Members
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Anniversaries
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New Benefit Offered
BBB TrustBrief is a permission based free e-mail communication that the Council of Better Business Bureaus (CBBB) is launching as a benefit to our Accredited Businesses. It will help your organization:

• Stay informed about the news, people, and policies affecting your small business
• Get ahead of your competition with best practices on advertising and marketing, customer satisfaction, social responsibility, and security for your small business
• Access the latest news and information from BBB