To receive accreditation from the BBB serving Greater Iowa, Quad Cities and the Siouxland Region, the applicant must at a minimum:
1. Be in business in the BBB’s service area no less than one year or to be currently involved in another business or businesses which meet all standards of BBB accreditation.
2. Be free from an unsatisfactory report at the BBB in the service area where the company is headquartered.
3. Supply background information about the company, its principals, or other information deemed essential to the BBB’s responsibility to provide inquirers with factual reports which bear upon the reliability of business. Promptly notify the BBB of any changes in ownership, licensing status, addresses, telephone numbers, website and any other information deemed necessary by the BBB.
4. Fulfill all licensing and bonding requirements by applicable city, county, state and federal agencies. Also, provide and/or update license numbers upon the BBB’s request.
5. Be free from any governmental actions and proceedings that demonstrate a significant failure of the company to support the principles and purposes of the BBB.
6. Cooperate with the BBB’s activities and efforts to promote voluntary self-regulation.
7. Promptly respond to any and all complaints forwarded by the BBB, and make a good faith effort to resolve all such complaints in accordance with generally accepted good business practices. Cooperate with the BBB in efforts to eliminate the underlying causes of customer complaints which the BBB may call to the company’s attention.
8. Participation in the BBB Accreditation Identification Program requires the agreement to, for unresolved complaints, (a) binding arbitration under BBB Rules of Arbitration if the consumer also agrees, or (b) pre-commitment to a dispute settlement process through a provider other than the BBB, and which the BBB determines substantially complies with BBB dispute resolution criteria.
9. Comply with any decisions rendered through BBB arbitration programs or comply with decisions rendered by an alternative provider’s dispute resolution program.
10. Adhere to established BBB standards of advertising and selling, including the Code of Online Business Practices for online businesses that apply for the BBBOnLine Trustmark logo, and cooperate with the BBB in matters relating thereto.
11. Refrain from using the name or BBB logo in any manner not specifically authorized in writing by the BBB.
12. Support the principles and purposes of the BBB and not engage in any activity that reflects unfavorably on the BBB or its members.
13. Sign the Accreditation Application and pay the appropriate fees as set by the BBB. Application for accreditation must be accepted by the BBB’s Board of Directors.
14. Failure to maintain the requirements and accreditation standards shall result in termination and the right to use or display the BBB plaque and/or BBB logo.
INFORMATION ABOUT REVOCATIONS: A BBB Accredited Business may be revoked by the BBB’s Board of Directors for failure to comply with the above. The applicant understands and agrees that in the event its accreditation is revoked, the revocation may be published in the company’s BBB reliability report for one year. In addition, the revocation may be released at the BBB’s discretion if deemed appropriate.